SMS for Customer Service and Support

Provide even better customer service with SMS text messaging customer support

Customer service and support are one of the most significant parts of a business after the sale.

Happy customers keep coming back, refer new customers and leave honest and trustworthy reviews.

Exceed Customer Expectations with Text Messaging

Text messaging gives your customers the convenience to ask quick questions without having to email or call.
Make your customers happier by offering SMS customer support.

Meet customers where they are

Customers want to connect with you on their terms. Text messaging allows them to reach you from almost anywhere and at any time.

Boost efficiency

Alleviate simple, frequently asked questions by using SMS automation and conversational AI to understand their intent and respond accordingly.

Work smarter with integrations

Burst SMS has a direct Zendesk SMS integration, enabling you to respond to enquiries with a text message. You can also integrate SMS with other apps using Zapier or build one with our bulk SMS API.

Set your team up for success

Make it simple and easy for your customer support team to respond and create better customer experiences with text messaging’s natural and conversational charm.

Customer Service and Support Use Cases

Queue Management

Whether people are waiting to pick up their orders or for their table, SMS notifications can keep things efficient and let them know when they are ready.

Thank you for joining us! Your estimated wait time at [Restaurant] is 20 mins. We look forward to serving you!

Reminders & Reservations

When someone misses their appointment, no one wins. Use text messaging to help remind your customers to arrive on time.

Reminder - [Company Name] Hi [FirstName], this is just a friendly reminder that you have a [AppointmentName] today at [Time].

Order Confirmation

You can send your customers an alert when their order is completed, processed, and shipped. SMS is a great way to build confidence in the buyer experience.

[BusinessName]: Thanks for shopping with us! Your order is confirmed and will be shipped shortly. Details here: [Website]

Automate FAQs

Save your customer support team time by using automated text messages to help answer frequently asked questions.

Hi, thank you for reaching out. Our store hours are currently Mon-Fri 9 AM-8 PM. Sat-Sun 10 AM-6 PM.

Alerts for Emergencies

If you’re in an emergency or want to get an important message out quickly, SMS is one of your best and most cost-effective options.

[Business] Alert: [Date][Time] - Status of [Server Name]: [Status]. Ping timed out. Please check.

Feedback & Survey

Build better relationships with your customers by asking for feedback about their experience with your customer service team.

Hi [FirstName], Thank you for visiting us yesterday! How did we do? Please let us know with this 2-min survey [Website]

2FA & Security

When it comes to money, privacy, and account security, people take it very seriously. With two factor SMS, you can help protect your business and customers.

[Business]: Your security code is 123456. Your code expires in 10 minutes. Do not share this code with anyone.

Onboarding Experience

The first few steps after your customers convert are crucial. You have their full attention, so use this time to send them helpful resources so that they feel valued.

[Business]: Hi [First Name], Thanks for signing up to [Service]. Here are 5 quick tips to get started [Website Link]. Have questions? Call [Number]. Opt-out reply STOP

Why Burst SMS for
Customer Service & Support

100% SMS Delivery to Carrier Guarantee

All messages are sent through ON-NET connections to local carriers. No grey routing.

Virtual Mobile Numbers

Get access to high-quality bulk SMS numbers to maintain brand consistency and recognition

24/7 x 365 Support

Get world-class support around the clock. Our team of messaging experts are here to help.

Feature-rich

From our flexible SMS API and integrations to email to SMS and quick SMS, see why 30,000+ businesses choose burst for SMS advertising

No Contracts

Our bulk SMS service is prepaid. No need to worry about monthly contracts or commitments

Ease of Use

All our SMS solutions are designed to be easy to use. Choose from an intuitive web interface, REST SMS API, or an extensive selection of integrations to connect with your pre-existing tech stack.

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SMS for Customer Service and Support

Customer service and support are one of the most significant parts of a business after the sale.